Frequently asked questions.

Practical training that teaches staff to use AI tools in their own job. It is for anyone who works at a computer in a company, office workers of every kind: assistants, administrators, salespeople, accountants, HR, marketing, customer service, managers and business owners. We train small and medium-sized businesses, tradespeople, the self-employed and professional practices.

No technical background is needed for the 'Beginner' and 'All levels' courses. Prerequisites, where there are any, are listed on each course page.

The AI assistants most common in business: Microsoft 365 Copilot, ChatGPT, Claude, Gemini and Mistral, plus the AI built into Excel, Word, Outlook and Teams. We also cover no-code automation (Power Automate, Make, Zapier, n8n), building custom assistants, and the rules on security, confidentiality and compliance (GDPR, EU AI Act).

We work with the tools already in place in your company, or with trial accounts if you have not chosen yet.

Courses last half a day (3.5 hours) or a full day (7 hours). They combine into learning paths of 1 to 2.5 days, with an optional half-day follow-up session a few weeks later to correct habits and go further.

No. Free versions are enough to learn the basics. For Microsoft 365 Copilot, a licence is needed for the features built into Word, Excel or Teams; without one, we work with Copilot Chat and show the differences. We advise you on licence choices during the course, without selling subscriptions.

Yes: working professionals can join an open session (run on request) or train online. Our courses are not eligible for the French CPF; you fund the course yourself or, if you are self-employed in France, through your profession's training fund when it accepts a provider without Qualiopi certification (rare). Tell us your level and your goal: we will tell you where to start.

Often, yes, if your company is established in France, but it depends on your OPCO, your company's size, the budget available and the programme. Funding is never automatic: it is checked case by case, before the training, and you receive a written decision from the OPCO.

We prepare the required documents with you (detailed programme, quote, training agreement) and tell you under which conditions the request can succeed. We never promise funding before that check.

That the OPCO reimburses or pays the entire course fee. It is possible for some companies, especially those with fewer than 50 employees, when the course and the provider meet the OPCO's conditions and the funding ceiling covers the quote.

It is not systematic: funding depends on the OPCO's available funds and on an hourly ceiling or flat rate, and covers the course fee excluding VAT. Participants' salaries, any amount above the scale and, since October 2026 in most cases, the VAT advance remain the company's responsibility. Nobody can guarantee approval in advance: we give you an honest answer after checking with your OPCO.

No, not at present. Qualiopi is the French quality certification required for a course to be funded by public or pooled funds (OPCO, CPF, France Travail, self-employed training funds).

In practice: a company can always fund the training from its own budget. OPCO funding is only possible through a Qualiopi-certified training provider that carries the agreement and the application, or once our own certification is obtained. We tell you at quote stage which route applies to your situation, and we never promise funding before the OPCO's written decision.

You fund the training from your own budget, or through your country's training or skills schemes where they exist, which we help you identify without promising anything. We do not apply for grants on your behalf outside France, and we never promise one.

You receive a quote excluding VAT, a detailed programme and an agreement, and the course can be delivered online in half-day blocks that suit your time zone. Courses are delivered in French; contact us if you need another language and we will tell you what is possible.

The CPF (the French personal training account) only funds courses leading to a certification listed in the national registers and delivered by a Qualiopi-certified provider. Our courses are not eligible for the CPF at present. For companies in France, the relevant route is the skills development plan funded by the OPCO; the self-employed may turn to their profession's training fund.

FNE-Formation has not been funded since 2025 according to budget documents, so we do not offer it. Some French regions support the digital transformation of small businesses under conditions that vary locally. Bpifrance offers subsidised data and AI diagnostics for mid-sized companies, which count as consultancy rather than training. We only mention schemes we have verified at the time of your request, and we point you to the official source for each.

At your premises (in-house), online in a live virtual classroom, or in open sessions run on request to train one or two people. In-house dates are agreed with you; any travel costs are itemised in the quote. On-site delivery covers Paris and the rest of France; outside France it is quoted on request, and online delivery is available anywhere.

Our courses are delivered in French. Teams in the UK, Ireland, the US or elsewhere can join online in half-day blocks scheduled for their time zone, or on site, quoted on request. If you need delivery in English or another language, contact us: we will tell you honestly what is possible rather than promise it.

From 4 to 10 participants, 8 recommended: beyond that, individual support during the hands-on workshops becomes difficult. To train a larger team, we run several sessions.

With a self-assessment questionnaire at the start of the session, hands-on exercises observed during the course, an end-of-course quiz and a satisfaction survey. Each participant receives a certificate of completion.

Yes. Tell us in advance what adjustments are needed (pace, materials, tools, venue): we plan them with you. The contact is listed in the practical information section of the course catalogue.

Yes. We work as a subcontractor for training providers, consultancies and schools: delivering AI courses (from our catalogue or your programme), designing course materials, following your quality system, with a written contract and confidentiality about your clients. See the Training providers page.

Yes. Every course in the catalogue is already adapted to your tools and real cases. We can also design a fully custom programme for a job role, an internal software tool or a specific project, or combine training with building a tool (assistant, automation, application).

The design and build of tools adapted to your business: dedicated training modules, AI assistants and agents connected to your documents, automations, business software, websites or web applications. We scope the need with you, deliver a prototype quickly, then train your team to use it. You own what is built for you.

It is used only to reply to your enquiry and prepare a quote. It is stored on our server in Europe and is neither sold nor shared. You can request access, correction or deletion at any time: see our privacy policy.

We prefer to work on anonymised examples or on data you choose to share. The first rule we teach is never to paste personal or confidential data into a tool the company has not approved. Tool settings (history, training, business editions) are part of every course.